Our Healthcare Centre Charter – St Heliers Medical Practice

To be registered with a family medical practice.
To have all the medicines on prescription which your doctor feels are necessary and appropriate.
To be referred to a consultant when you family doctor thinks it is necessary and to be referred for a second opinion if you and your family doctor agree this is desirable.
To be treated equally irrespective of race, gender, disability, religious beliefs, or sexuality.
To have access to your own health records, subject to any limitations in law.
To know that those working for the NHS are under a legal duty to keep the contents of your health records confidential.
To choose whether or not to take part in medical research or medical student training.
To receive a copy of the doctor’s practice leaflet, setting out the services he or she provides.
To receive a full and prompt reply to any complaint you make about NHS services.
To change your doctor quickly and easily where the doctor/patient relationship has broken down irretrievably. The doctor also has the right to remove you from his/her list.

We can help you best if you:

Treat staff politely and with courtesy as you would wish to be treated yourself.
Ask about anything you don’t understand.
Attend on time for your appointments and give adequate notice if you cannot keep an appointment.
Realise that the demand for medical services is unpredictable so at times the doctor is very busy and may not be running to time.
Tell the surgery straight away if you change your name, address or telephone number – it helps us keep our records up to date.
Understand that the results of tests are only given to the person who had the tests, or in the case of children, the parent or guardian.
Please ensure children are well behaved, as clearly some of our patients are very ill.