Our Health Centre Charter
This is a statement of your Rights and Responsibilities as a patient at this Practice.
We are keen to work with you in providing the best possible care available.
- To be registered with a family medical practice.
- To have all the medicines on prescription which your doctor feels are necessary and appropriate.
- To be referred to a consultant when you family doctor thinks it is necessary and to be referred for a second opinion if you and your family doctor agree this is desirable.
- To be treated equally irrespective of race, gender, disability, religious beliefs, or sexuality.
- To have access to your own health records, subject to any limitations in law.
- To know that those working for the NHS are under a legal duty to keep the contents of your health records confidential.
- To choose whether or not to take part in medical research or medical student training.
- To receive a copy of the doctor’s practice leaflet, setting out the services he or she provides.
- To receive a full and prompt reply to any complaint you make about NHS services.
- To change your doctor quickly and easily where the doctor/patient relationship has broken down irretrievably. The doctor also has the right to remove you from his/her list.
We can help you best if you:
- Treat staff politely and with courtesy as you would wish to be treated yourself.
- Ask about anything you don’t understand.
- Attend on time for your appointments and give adequate notice if you cannot keep an appointment.
- Realise that the demand for medical services is unpredictable so at times the doctor is very busy and may not be running to time.
- Tell the surgery straight away if you change your name, address or telephone number – it helps us keep our records up to date.
- Understand that the results of tests are only given to the person who had the tests, or in the case of children, the parent or guardian.
- Please ensure children are well behaved, as clearly some of our patients are very ill.