Important Notices

Walk-In Flu Clinic 

This Saturday 19th October 9am – 12pm

Drop in, no appointments required!

For Patients aged 65 and over  or those under 65 who are entiltled to a free flu vaccination* 

*with a chronic disease, such as Heart disease, COPD, Respiratory problems, Diabetes, Stroke, having Chemotherapy, on Immunosuppressants, Carers, Patients with Learning Disabilities.
This list is not exhaustive, if unsure please check  with Reception.

Urgent Appointments

We will be changing the way we offer appointments to patients who can not wait for the next routine appointment.
Patients requiring an urgent appointment should contact the surgery by telephone. 
If a patient has an urgent, single issue (this would not include repeat medication, sick notes etc.) that cannot wait until the next routine appointment, a same day urgent appointment will be offered.

Phlebotomy Clinics

The Phlebotomy clinics offer BOOKABLE APPOINTMENTS ONLY.

Appointments for Phlebotomy can be booked online or by telephone and will be available:

Monday 9:00am—11:00am
Tuesday 2:00pm—4:00pm
Thursday 9:00am—11:00am

Patient Online Access

If you were previously registered for online services, as it is a new system, you will need to request a new access code.

 

Please download and complete the Form and submit it or collect a paper form in reception. We will email you with your new registration details. This should be a quick and simple process.

 

For new patients wishing to register for online services, you will need to present to the surgery with 2 forms of ID, one to be a photographic form and one to confirm your address.

Eletronic Prescription Service

The Practice no longer issues paper prescriptions.
All medication requests will now be sent electronically to your nominated Pharmacy. Please let the Reception team know if you have not already nominated your chosen pharmacy and they will update your records.

Completion of the Merger Update

We have completed the technical process for the merger between St Heliers and Dr Ali & Partners.
However, we are still experiencing a number of teething problems in relation to the phones, IT and staffing capacity. We are taking immediate actions to rectify these.

We sincerely apologise for any disruption and inconvenience these issues are causing our patients.
Whilst any organisational change requires a period of settling down, we are acutely aware that the standard of our service, in relation to responsiveness and access has not been where it would usually be over the last couple of months.

The practice wants to assure you, that we are taking a number of immediate actions to address the teething problems that remain including:

  • Daily monitoring of the telephone system – reviewing telephone que lengths and taking appropriate action to reduce delays.
  • Providing extra staff capacity – to ensure that calls are answered in a timely manner.
  • Employing additional GP capacity from the end of April.
  • Encouraging patients to register for on-line services, enabling patients to book appointments on line, order repeat medication on line and view coded patient records including test results online.

All efforts will continue to be made to ensure that the quality of service patients receive will be of the highest standard. We would ask you to bear with us whilst we complete the work that is needed to iron out the remaining teething problems.
We thank you for your patience and understanding at this time.

More generally, the practice is always keen to receive feedback and comments on how services could be improved. Should you wish to provide thoughts/suggestions, please either submit on the online form or post into the practice suggestion box – located on the table in the foyer, alongside the repeat prescriptions box.

  • St Heliers Medical Practice
  • PPG Meeting

St Heliers
Medical Practice

THIS IS THE NEW
PRACTICE NAME

FOR THE DOCTORS
AT NORTHFIELD
HEALTH CENTRE.
SAME HIGH
QUALITY CARE.

New Patients Register Here

WELCOME
NEW PATIENTS CLICK HERE
We are accepting new patients to our Practice list if you live within 2 miles of the surgery.

 

Register online
or in person at Reception.

Contact Details
St Heliers Medical Practice

Northfield Health Centre
15 St Heliers Road, Northfield,
Birmingham B31 1QT
Tel: 0121 478 1850
Fax: 0121 476 0931

The practice operates an appointments system.
The surgery will open at 8.00 a.m.
For an urgent, single issue (not repeat medication, sick notes etc.) that cannot wait, a same day urgent appointment will be offered.

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On Phones/Tablets:
Use ‘Pinch and Zoom’ with 2 fingers

HOW WE ARE DOING

GP Patient Survey St Heliers Medical PracticeWe are consistently rated highly by our patients.
Our Medical Practice is currently ranking in the top 1/3rd of all practices nationwide.
They are in the process of updating our Practice name.
Visit the NHS GP Patient Survey website

THE CQC REPORT

CQC St Heliers-2019The CQC (Care Quality Commission) monitor, inspect and regulate health and social care services. The CQC are in the process of updating our name.
They have rated us as GOOD.
Visit the CQC website to see our Reports

  • Welcome to St Heliers Medical Practice

    Welcome to St Heliers Medical Practice

    We are a GP Practice providing quality medical care to the people of Northfield.
    Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness.
  • Helping you to stay healthy

    Helping you to stay healthy

    You can count on a warm welcome from everyone involved here at the Practice.
    Consulting facilities are at ground floor level.
    There are no steps, facilitating access for disabled people.
  • Baby Health Checks and 8 Week Immunisations

    Baby Health Checks and 8 Week Immunisations

  • Book Appointments Online and Prescriptions

    Book Appointments Online and Prescriptions

    The practice operates an appointments system.
    Surgery Hours
    Monday to Friday
    8.00am to 6.00pm

OUR DOCTORS

St Heliers Medical Practice has 17 doctors; the names, qualifications and year of registration as a qualified doctor are listed on our About Us page.
Our team also includes GP registrars (who are doctors in training for General Practice) who are attached to the practice for one year or six months.

OUR STAFF

We also have Health Visitors, District Nurses, Speech Therapists, Chiropodists, School Nurses, Community Dentists, and a Counsellor. We have a great Office Team as well as a Dispensing Chemist based here in a Pharmacy beside us. Other pharmacies are nearby too.

OUR SERVICES

General Medical Practice
along with
Specific Surgeries
including
Baby Clinic
Antenatal Clinic
Diabetes Clinic
Asthma Clinic
Minor Injuries
Rheumatology Monitoring

WE ALSO OFFER

Minor Surgery
Immunisation
Travel injections
Flu injections
Contraception
Cervical Smears
Joint Injections
Counselling

NEW PATIENTS

We are pleased to welcome
new patients.
Registration with our practice can be done by calling into our surgery and registering at Reception. You will have to provide proof of identity and
also bring your Medical Card. Telephone 0121 478 1850
for any queries.

NON NHS SERVICES

HGV Medicals
Life Insurance Medicals
Private Sickness Certificates
Holiday Cancellation Forms
Pre-Employment Medicals
Private Insurance Claim Forms
Yellow Fever Vaccinations
Charges will apply for these.

St Heliers MapFinding Us

15 St Heliers Road, Birmingham, B31 1QT

Tel: 0121 478 1850     Fax: 0121 476 0931

Parking is also available nearby in the Sainsbury’s car park.

Click for Directions using Google Maps

BABY IMMUNISATION

8 Week checks and first immunisations are held on a Wednesday morning from 8.30am to 12.00pm. You are usually contacted by the practice with an appontment, once we have received notification of the birth.

 

The health check will be completed by one of our doctors, followed by the immunisations with a nurse.

DIABETIC CARE

A doctor is always available for advice.

 

It is very important that all diabetics have their “diabetic bloods” taken one week before their diabetic appointment.

ASTHMA CARE

Patients should book an appointment for an Asthma review with our Practice Nurses.

PHLEBOTOMY CLINIC

Appointments only, bookable online or by telephone.
Monday 9:00am—11:00am
Tuesday 2:00pm—4:00pm
Thursday 9:00am—11:00am

We are accepting new patients

We are pleased to welcome new patients.
You need to live within 2 miles of the surgery.
Registration with our practice can be done by calling into our surgery and registering at Reception.
Telephone 0121 478 1850 for any queries.
95% describe their overall experience of this surgery as Good
93% say their last nurse was good at treating them with Care and Concern
86% were able to get an Appointment to see or speak to someone the last time they tried
94% find the Receptionists at St Heliers Medical Practice were Helpful
  • From Healthchecks<br /> to Full Medicals

    From Healthchecks
    to Full Medicals

  • All Immunisations Available

    All Immunisations Available

  • Minor Surgery on site

    Minor Surgery on site

  • Counsellor available<br /> Special Interests: <br />Anxiety, Depression and Stress-related conditions

    Counsellor available
    Special Interests:
    Anxiety, Depression and Stress-related conditions

  • Advice and Help <br />on Contraception

    Advice and Help
    on Contraception

  • You are free to make an appointment with any of the doctors

    You are free to make an appointment with any of the doctors

    You are free to make an appointment with any of the doctors, subject to availability, but we would encourage you to stay with the same doctor for the sake of continuity of your care.

Practice Information

CQC Report

CQC Report

CQC-dr-ross-partners-2016
Click on the image to see the full Report

YOUR NAMED GP

Named GP
Accountable Named GP
All patients registered with St Heliers Medical Practice at Northfield Health Centre have been allocated a named GP.
If you would like to know who your allocated named GP is, please ask a member of staff next time you are visiting the surgery.
Alternatively telephone and ask one of the reception team.

However, this does not mean that you must only see your ‘named GP’, you are able to see your usual GP – the doctor of your choice.

EARNINGS

GP Published Net Earnings
GP Published Net Earnings
GPs working within the NHS services are required to declare the ‘average earnings’ for the financial year.

The average pay for GPs working within the Clinical GP Team of Dr Ross and Partners in the last financial year was £77,995 before tax and NI.

This is for 1 full time GP, 11 part time GPs and 0 locum GPs, who have worked in the practice for more than 6 months.

Friends & Family Test

Thank you for recently visiting our practice. We would like a few moments of your time to help us improve our quality of care.

For this we ask that you fill out a questionnaire which is called the Friends and Family Test.

PPG-MeetingThe Patient Participation Group

About the PPG

Members meet with the doctors and nurses to discuss current issues within the practice and health centre. This is usually well attended, and occurs several times a year.
We are always looking for new ideas and new members.

Agenda items are added by both parties. The aim is to streamline the smooth running of the practice and improve the service we give to you.
Any proposed changes can be discussed and jointly approved, problems aired and resolutions sought collectively.