We will no longer be allowing patients into the practice without prior appointment.
As a Practice it is essential that we are acting on the latest Government guidance and advice.
From Monday 23rd March the doors to the surgery will be closed to all patients without prior agreement to enter the practice.
This has been a very difficult decision however it is essential that we follow guidance to ensure we are protecting both Patients and Staff with the increased spread of Coronavirus.
We will continue to do our best to support you:
Please call us on 0121 478 1850
Due to the continued increase in the Coronavirus, the practice has suspended all face to face appointments, including the on the day urgent clinic and will be consulting first by telephone.
For more information regarding the symptoms and for further advice regarding Coronavirus, please visit 111.nhs.net
If NHS 111 recommend a GP assessment, please telephone the surgery and request a telephone consultation.
DO NOT ATTEND SURGERY BEFORE PHONING FIRST.
Please note – sick notes will not be issued by the practice for patients who are self isolating, or for those in isolation due to a family member having symptoms.
THE SAFEST WAY TO ORDER YOUR PRESCRIPTION IS TO SIGN UP TO PATIENT ACCESS ONLINE.
YOU CAN SIGN UP BY COMPLETING THE
Online Services Registration Form OR
EMAIL THE PRACTICE AT: firstname.lastname@example.org
IF ORDERING VIA THE PRESCRIPTION EMAIL
We will require Name, address, date of birth and the name and strength of the items you are ordering.
Please do not order too early, as these items maybe rejected.
AT THIS EXTREMELY BUSY PERIOD PLEASE ALLOW 72 HOURS FOR THE PRACTICE TO PROCESS REPEAT PRESCRIPTIONS – THANK YOU
We are only allowing one patient to enter the practice foyer at any one time to place your requests in the prescription box.
COPD – Rescue Pack Information:
Please see attached additional information to help during the Coronavirus outbreak especially for patients with COPD or other severe respiratory complications.
Practice Building Work
The practice is undertaking some important reconfiguration work over the next couple of months to provide significant improvements to the practice premises.
We will endevour to keep any disruption to a minimum where possible, however please be aware of the following:
– Car Parking Restrictions – access to the car park may be limited.
– Restricted access to toilets
– Waiting area disruption
We apologise for any inconvenience this may cause and thank you for your patience and support while the work is completed.
The practice wants to have the opportunity to engage with patients on a frequent basis, seeking the views of our patients on how our services operate. We are therefore proposing to hold a series of patient engagement events.
Our next patient engagement session date will be announced soon!
These evening events will be hosted by GP partners and practice management and will aim to focus on one or two key agenda items per event. Patients will have the opportunity to share views and ask questions. The practice will take feedback from the events and use this when reviewing services.
Patient Engagement Evening October Results:
Have you registered for our online services?
The Patient Access website is the most convenient way to communicate with the surgery and manage your medical needs, from the comfort of your home!
- Book appointments
The most convenient way for you to see the times your preferred GP has available, and book the appointment time that’s best for you.
- Order repeat prescriptions
There is no longer any need for you to come into the surgery to order your repeat medication. Simply request the medication you need to repeat and we will send this to your nominated pharmacy for you to collect in *48 hours (*excluding weekends and public holidays).
- View test results
The quickest way to keep track of and view your test results is on the website. (We only contact patients if a doctor wishes to discuss results)
- View your coded medical records
The website is the quickest way to view your detailed coded medical records, including immunisations, allergies, problems/diagnoses and all other coded procedures or referrals.
Due to Coronavirus and the difficulty in providing online access to our patients at this present time. We are adapting the registration process for a period of time.
Patients can now sign up for on line services by completing this form. Please be aware that as we will not be able to see ID, we have to put in place another way of verifying your identity. We will therefore require you to complete the security questions included in this form.
Full access can be granted once we return to normal opening and you are able to provide ID.
Download the Online Services Form here: Online Service Form
All repeat prescription requests are to be submitted online or in writing.
The simplest way to request medication is online, alternatively you can use the prescription request box located in our reception entrance.
No requests for medication can be taken over the phone.
This practice now sends all prescriptions directly to your nominated Pharmacy via the national electronic prescribing service (EPS). We no longer issue any paper prescriptions.
EPS is the fastest and safest way to ensure prescriptions are dealt with efficiently, minimising queries and reducing the amount of paper required. Sending repeat prescriptions directly to your pharmacy will save you having to come to the practice to collect, and help to protect your personal information.
Unlike the surgery, Pharmacies are often open at the weekend or later in the evening, allowing you more opportunity to collect your prescription at a time more convenient to you.
If you have not already given us the details of your nominated pharmacy, please let one of our reception team know now.
Tell us how we’re doing…
We welcome any feedback our patients are able to provide about the care and service you have received within the practice.
We understand there may be times when you do not feel we have achieved the quality of care or service you would expect. We will always try to address and resolve any problems or issues with you in person in the first instance. If this cannot be achieved, the next step would be to forward your complaint in writing. A letter of acknowledgement will be sent to you within 3 days of receipt. Your complaint will be fully investigated by our Service Manager, Irene Bagnall/ and or GP Partners and a written response and explanation will be sent to you within 10 working days. We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed. We hope that you will feel satisfied that we have dealt with the matter accordingly however if this is not possible we will direct you to the relevant authorities to help further.
Keep us updated
There will be times that we need to contact you by telephone, email, text message or post. Please ensure that we have your up-to-date contact information at all times and let us know about any changes to you details as soon as possible.
THIS IS THE NEW
FOR THE DOCTORS
St Heliers Medical Practice
Northfield Health Centre
15 St Heliers Road, Northfield,
Birmingham B31 1QT
Tel: 0121 478 1850
The practice operates an appointments system.
The surgery will open at 8.00 a.m.
For an urgent, single issue (not repeat medication, sick notes etc.) that cannot wait, a same day urgent appointment will be offered.
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HOW WE ARE DOING
We are consistently rated highly by our patients.
Our Medical Practice is currently ranking in the top 1/3rd of all practices nationwide.
They are in the process of updating our Practice name.
Visit the NHS GP Patient Survey website
THE CQC REPORT
The CQC (Care Quality Commission) monitor, inspect and regulate health and social care services. The CQC are in the process of updating our name.
They have rated us as GOOD.
Visit the CQC website to see our Reports
8 Week checks and first immunisations are held on a Wednesday mornings. You will be contacted by the practice with an appontment, once we have received notification of the birth.
The health check will be completed by one of our doctors, followed by the immunisations with a nurse.
A doctor is always available for advice.
It is very important that all diabetics have their “diabetic bloods” taken one week before their diabetic appointment.
Patients should book an appointment for an Asthma review with our Practice Nurses.
By appointment only
Monday to Friday
Clinic times vary
Please contact reception to arrange an appointment
to Full Medicals
All Immunisations Available
Minor Surgery on site
Anxiety, Depression and Stress-related conditions
Advice and Help
You are free to make an appointment with any of the doctorsYou are free to make an appointment with any of the doctors, subject to availability, but we would encourage you to stay with the same doctor for the sake of continuity of your care.
YOUR NAMED GP
Accountable Named GP
All patients registered with St Heliers Medical Practice at Northfield Health Centre have been allocated a named GP.
If you would like to know who your allocated named GP is, please ask a member of staff next time you are visiting the surgery.
Alternatively telephone and ask one of the reception team.
However, this does not mean that you must only see your ‘named GP’, you are able to see your usual GP – the doctor of your choice.
GP Published Net Earnings
GPs working within the NHS services are required to declare the ‘average earnings’ for the financial year.
The average pay for GPs working within the Clinical GP Team of Dr Ross and Partners in the last financial year was £77,995 before tax and NI.
This is for 1 full time GP, 11 part time GPs and 0 locum GPs, who have worked in the practice for more than 6 months.
Members meet with the doctors and nurses to discuss current issues within the practice and health centre. This is usually well attended, and occurs several times a year.
We are always looking for new ideas and new members.
Agenda items are added by both parties. The aim is to streamline the smooth running of the practice and improve the service we give to you.
Any proposed changes can be discussed and jointly approved, problems aired and resolutions sought collectively.