Walk-In Flu Clinic
This Saturday 19th October 9am – 12pm
Drop in, no appointments required!
For Patients aged 65 and over or those under 65 who are entiltled to a free flu vaccination*
*with a chronic disease, such as Heart disease, COPD, Respiratory problems, Diabetes, Stroke, having Chemotherapy, on Immunosuppressants, Carers, Patients with Learning Disabilities.
This list is not exhaustive, if unsure please check with Reception.
We will be changing the way we offer appointments to patients who can not wait for the next routine appointment.
Patients requiring an urgent appointment should contact the surgery by telephone.
If a patient has an urgent, single issue (this would not include repeat medication, sick notes etc.) that cannot wait until the next routine appointment, a same day urgent appointment will be offered.
The Phlebotomy clinics offer BOOKABLE APPOINTMENTS ONLY.
Appointments for Phlebotomy can be booked online or by telephone and will be available:
Patient Online Access
If you were previously registered for online services, as it is a new system, you will need to request a new access code.
Please download and complete the Form and submit it or collect a paper form in reception. We will email you with your new registration details. This should be a quick and simple process.
For new patients wishing to register for online services, you will need to present to the surgery with 2 forms of ID, one to be a photographic form and one to confirm your address.
Eletronic Prescription Service
The Practice no longer issues paper prescriptions.
All medication requests will now be sent electronically to your nominated Pharmacy. Please let the Reception team know if you have not already nominated your chosen pharmacy and they will update your records.
Completion of the Merger Update
We have completed the technical process for the merger between St Heliers and Dr Ali & Partners.
However, we are still experiencing a number of teething problems in relation to the phones, IT and staffing capacity. We are taking immediate actions to rectify these.
We sincerely apologise for any disruption and inconvenience these issues are causing our patients.
Whilst any organisational change requires a period of settling down, we are acutely aware that the standard of our service, in relation to responsiveness and access has not been where it would usually be over the last couple of months.
The practice wants to assure you, that we are taking a number of immediate actions to address the teething problems that remain including:
- Daily monitoring of the telephone system – reviewing telephone que lengths and taking appropriate action to reduce delays.
- Providing extra staff capacity – to ensure that calls are answered in a timely manner.
- Employing additional GP capacity from the end of April.
- Encouraging patients to register for on-line services, enabling patients to book appointments on line, order repeat medication on line and view coded patient records including test results online.
All efforts will continue to be made to ensure that the quality of service patients receive will be of the highest standard. We would ask you to bear with us whilst we complete the work that is needed to iron out the remaining teething problems.
We thank you for your patience and understanding at this time.
More generally, the practice is always keen to receive feedback and comments on how services could be improved. Should you wish to provide thoughts/suggestions, please either submit on the online form or post into the practice suggestion box – located on the table in the foyer, alongside the repeat prescriptions box.
THIS IS THE NEW
FOR THE DOCTORS
St Heliers Medical Practice
Northfield Health Centre
15 St Heliers Road, Northfield,
Birmingham B31 1QT
Tel: 0121 478 1850
Fax: 0121 476 0931
The practice operates an appointments system.
The surgery will open at 8.00 a.m.
For an urgent, single issue (not repeat medication, sick notes etc.) that cannot wait, a same day urgent appointment will be offered.
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HOW WE ARE DOING
We are consistently rated highly by our patients.
Our Medical Practice is currently ranking in the top 1/3rd of all practices nationwide.
They are in the process of updating our Practice name.
Visit the NHS GP Patient Survey website
THE CQC REPORT
The CQC (Care Quality Commission) monitor, inspect and regulate health and social care services. The CQC are in the process of updating our name.
They have rated us as GOOD.
Visit the CQC website to see our Reports
8 Week checks and first immunisations are held on a Wednesday morning from 8.30am to 12.00pm. You are usually contacted by the practice with an appontment, once we have received notification of the birth.
The health check will be completed by one of our doctors, followed by the immunisations with a nurse.
A doctor is always available for advice.
It is very important that all diabetics have their “diabetic bloods” taken one week before their diabetic appointment.
Patients should book an appointment for an Asthma review with our Practice Nurses.
Appointments only, bookable online or by telephone.
to Full Medicals
All Immunisations Available
Minor Surgery on site
Anxiety, Depression and Stress-related conditions
Advice and Help
You are free to make an appointment with any of the doctorsYou are free to make an appointment with any of the doctors, subject to availability, but we would encourage you to stay with the same doctor for the sake of continuity of your care.
YOUR NAMED GP
Accountable Named GP
All patients registered with St Heliers Medical Practice at Northfield Health Centre have been allocated a named GP.
If you would like to know who your allocated named GP is, please ask a member of staff next time you are visiting the surgery.
Alternatively telephone and ask one of the reception team.
However, this does not mean that you must only see your ‘named GP’, you are able to see your usual GP – the doctor of your choice.
GP Published Net Earnings
GPs working within the NHS services are required to declare the ‘average earnings’ for the financial year.
The average pay for GPs working within the Clinical GP Team of Dr Ross and Partners in the last financial year was £77,995 before tax and NI.
This is for 1 full time GP, 11 part time GPs and 0 locum GPs, who have worked in the practice for more than 6 months.
Members meet with the doctors and nurses to discuss current issues within the practice and health centre. This is usually well attended, and occurs several times a year.
We are always looking for new ideas and new members.
Agenda items are added by both parties. The aim is to streamline the smooth running of the practice and improve the service we give to you.
Any proposed changes can be discussed and jointly approved, problems aired and resolutions sought collectively.