Important Changes from 1st April 2019

Extended Access

This will change from 7.00 a.m and the surgery will open at 8.00 a.m.
Our extended access appointments will now be available 6.30 p.m – 8.00 p.m. We will also be able to book weekend appointments at West Heath Surgery, please speak to reception for further details.

Urgent Appointments

We will be changing the way we offer appointments to patients who can not wait for the next routine appointment.
From the 1st of April the practice will operate a BOOKABLE ONLY urgent appointment system.
If a patient has an urgent, single issue (this would not include repeat medication, sick notes etc.) that cannot wait until the next routine appointment, a same day urgent appointment will be offered.

Phlebotomy Clinics

From the 1st of April, the phlebotomy clinics will be BOOKABLE APPOINTMENTS ONLY.
There will be NO walk-in clinic.

Appointments for Phlebotomy can be booked online or by telephone and will be available:

Monday 9:00am—11:00am
Tuesday 2:00pm—4:00pm
Thursday 9:00am—11:00am

We have based the changes to both systems on patient feedback and expect the new systems to reduce waiting times for patients.

Patient Online Access

If you were previously registered for online services, as it is a new system, you will need to request a new access code.

Please download and complete the Form and submit it or collect a paper form in reception. We will email you with your new registration details. This should be a quick and simple process.

For new patients wishing to register for online services, you will need to present to the surgery with 2 forms of ID, one to be a photographic form and one to confirm your address.

Proposed Merger

We wanted to thank all of our patients for taking the time to provide feedback regarding the proposed merger of St Heliers and Dr Ali’s practice within Northfield Health Centre.

 

The consultation finished at the end of December, the majority of the feedback was positive. We have however noted patients’ views and comments and will ensure that these are taken into account if we are able to move forward with the proposed merger.

 

We will update the website with details after this date and will continue to liaise with the Patient Participation Groups from both practices.

  • St Heliers Medical Practice
  • St Heliers Northfield Medical Centre Staff
  • PPG Meeting

St Heliers
Medical Practice

THIS IS THE NEW NAME
FOR
DR ROSS & PARTNERS
AT NORTHFIELD
HEALTH CENTRE.

SAME HIGH
QUALITY CARE.

New Patients Register Here

WELCOME
NEW PATIENTS CLICK HERE
We are accepting new patients to our Practice list if you live within 2 miles of the surgery.

 

Register online
or in person at Reception.

Contact Details
St Heliers Medical Practice

Northfield Health Centre
15 St Heliers Road, Northfield,
Birmingham B31 1QT
Tel: 0121 478 1850
Fax: 0121 476 0931

The practice operates an appointments system.
The surgery will open at 8.00 a.m.
Extended access appointments will now be available 6.30 p.m – 8.00 p.m. Facility to book weekend appointments at West Heath Surgery.

LARGER WORDS NEEDED?
Larger Text: ‘Control’ and ‘+’ key
Smaller Text: ‘Control’ and ‘–’ key
Reset Size: ‘Control’ and ‘0’ key

On Phones/Tablets:
Use ‘Pinch and Zoom’ with 2 fingers

HOW WE ARE DOING

GP Patient Survey Northfield RossWe are consistently rated highly by our patients.
Our Medical Practice is currently ranking in the top 1/3rd of all practices nationwide.
Visit the NHS GP Patient Survey website

THE CQC REPORT

CQC Report 2015The CQC (Care Quality Commission) monitor, inspect and regulate health and social care services.
They have rated us as GOOD.
Visit the CQC website to see our Reports

  • Welcome to St Heliers Medical Practice

    Welcome to St Heliers Medical Practice

    We are a GP Practice providing quality medical care to the people of Northfield.
    Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness.
  • Helping you to stay healthy

    Helping you to stay healthy

    You can count on a warm welcome from everyone involved here at the Practice.
    Consulting facilities are at ground floor level.
    There are no steps, facilitating access for disabled people.
  • Baby and Immunisation Clinic

    Baby and Immunisation Clinic

    Weekly Clinics, attended by Dr. Matthews,
    our Health Visitors and our Practice Nurse.
  • Book Appointments Online and Prescriptions

    Book Appointments Online and Prescriptions

    The practice operates an appointments system.
    Surgery Hours
    Monday to Friday
    8.00am to 6.00pm
    + 7.00am – 8.00am pre-booked appointments only

OUR 12 DOCTORS

St Heliers has 5 partners, who are two men, Dr Ross and Dr Woodman and three women doctors, Dr King, Dr Matthews and Dr Land.
The Practice also has 7 assistant doctors, along with a small number of GP registrars who are doctors in training for General Practice.

OUR STAFF

We also have Health Visitors, District Nurses, Speech Therapists, Chiropodists, School Nurses, Community Dentists, and a Counsellor.
We have a great Office Team as well as a Dispensing Chemist based here in a Pharmacy beside us. Other pharmacies are nearby too.

OUR SERVICES

General Medical Practice
along with
Specific Surgeries
including
Baby Clinic
Antenatal Clinic
Diabetes Clinic
Asthma Clinic
Minor Injuries
Rheumatology Monitoring

WE ALSO OFFER

Minor Surgery
Immunisation
Travel injections
Flu injections
Contraception
Cervical Smears
Joint Injections
Counselling

NEW PATIENTS

We are pleased to welcome
new patients.
Registration with our practice can be done by calling into our surgery and registering at Reception. You will have to provide proof of identity and
also bring your Medical Card. Telephone 0121 478 1850
for any queries.

NON NHS SERVICES

HGV Medicals
Life Insurance Medicals
Private Sickness Certificates
Holiday Cancellation Forms
Pre-Employment Medicals
Private Insurance Claim Forms
Yellow Fever Vaccinations
Charges will apply for these.

SH STaff Team
St Heliers MapFinding Us

15 St Heliers Road, Birmingham, B31 1QT

Tel: 0121 478 1850     Fax: 0121 476 0931

Parking is also available nearby in the Sainsbury’s car park.

Click for Directions using Google Maps

BABY AND IMMUNISATION CLINIC

This is held every Monday morning.
It is based in our Health Education room at the Centre from 8.30am to 12.00pm.


It is attended by Dr Matthews, our Health Visitors and a Practice Nurse.
Dr Matthews sees babies by appointment only, whereas the Health Visitors generally see any babies/infants under the age of 5 years on the Monday morning without an appointment.

DIABETIC CARE

A doctor is always available for advice, usually Dr. Woodman.

 

It is very important that all diabetics have their “diabetic bloods” taken one week before their diabetic appointment.

 

ASTHMA CARE

Patients should book an appointment for an Asthma review with our Practice Nurses.

THE ANTENATAL CLINIC

This is held every Thursday late morning and afternoon in the practice.
Community based midwives run this clinic, but in effect this is independent of St Heliers Medical Practice.

PHLEBOTOMY CLINIC

Appointments only, bookable online or by telephone.
Monday 9:00am—11:00am
Tuesday 2:00pm—4:00pm
Thursday 9:00am—11:00am

We are accepting new patients

We are pleased to welcome new patients.
You need to live within 2 miles of the surgery.
Registration with our practice can be done by calling into our surgery and registering at Reception.
Telephone 0121 478 1850 for any queries.
95% describe their overall experience of this surgery as Good
93% say their last nurse was good at treating them with Care and Concern
86% were able to get an Appointment to see or speak to someone the last time they tried
94% find the Receptionists at St Heliers Medical Practice were Helpful
  • From Healthchecks<br /> to Full Medicals

    From Healthchecks
    to Full Medicals

  • All Immunisations Available

    All Immunisations Available

  • Minor Surgery on site

    Minor Surgery on site

  • Counsellor available<br /> Special Interests: <br />Anxiety, Depression and Stress-related conditions

    Counsellor available
    Special Interests:
    Anxiety, Depression and Stress-related conditions

  • Advice and Help <br />on Contraception

    Advice and Help
    on Contraception

  • You are free to make an appointment with any of the doctors

    You are free to make an appointment with any of the doctors

    You are free to make an appointment with any of the doctors, subject to availability, but we would encourage you to stay with the same doctor for the sake of continuity of your care.

Practice Information

CQC Report

CQC Report

CQC-dr-ross-partners-2016
Click on the image to see the full Report

YOUR NAMED GP

Named GP
Accountable Named GP
All patients registered with St Heliers Medical Practice at Northfield Health Centre have been allocated a named GP.
If you would like to know who your allocated named GP is, please ask a member of staff next time you are visiting the surgery.
Alternatively telephone and ask one of the reception team.

However, this does not mean that you must only see your ‘named GP’, you are able to see your usual GP – the doctor of your choice.

EARNINGS

GP Published Net Earnings
GP Published Net Earnings
GPs working within the NHS services are required to declare the ‘average earnings’ for the financial year.

The average pay for GPs working within the Clinical GP Team of Dr Ross and Partners in the last financial year was £77,995 before tax and NI.

This is for 1 full time GP, 11 part time GPs and 0 locum GPs, who have worked in the practice for more than 6 months.

Friends & Family Test

Thank you for recently visiting our practice. We would like a few moments of your time to help us improve our quality of care.

For this we ask that you fill out a questionnaire which is called the Friends and Family Test.

PPG-MeetingThe Patient Participation Group

About the PPG

Members meet with the doctors and nurses to discuss current issues within the practice and health centre. This is usually well attended, and occurs several times a year.
We are always looking for new ideas and new members.

Agenda items are added by both parties. The aim is to streamline the smooth running of the practice and improve the service we give to you.
Any proposed changes can be discussed and jointly approved, problems aired and resolutions sought collectively.