Important Changes from 1st April 2019
We will be changing the way we offer appointments to patients who can not wait for the next routine appointment.
From the 1st of April the practice will operate a BOOKABLE ONLY urgent appointment system.
If a patient has an urgent, single issue (this would not include repeat medication, sick notes etc.) that cannot wait until the next routine appointment, a same day urgent appointment will be offered.
From the 1st of April, the Phlebotomy clinics will be BOOKABLE APPOINTMENTS ONLY.
There will be NO walk-in clinic.
Appointments for Phlebotomy can be booked online or by telephone and will be available:
We hope the new systems will reduce waiting times for patients.
Patient Online Access
If you were previously registered for online services, as it is a new system, you will need to request a new access code.
Please download and complete the Form and submit it or collect a paper form in reception. We will email you with your new registration details. This should be a quick and simple process.
For new patients wishing to register for online services, you will need to present to the surgery with 2 forms of ID, one to be a photographic form and one to confirm your address.
Completion of the Merger Update
We have completed the technical process for the merger between St Heliers and Dr Ali & Partners.
However, we are still experiencing a number of teething problems in relation to the phones, IT and staffing capacity. We are taking immediate actions to rectify these.
We sincerely apologise for any disruption and inconvenience these issues are causing our patients.
Whilst any organisational change requires a period of settling down, we are acutely aware that the standard of our service, in relation to responsiveness and access has not been where it would usually be over the last couple of months.
The practice wants to assure you, that we are taking a number of immediate actions to address the teething problems that remain including:
- Daily monitoring of the telephone system – reviewing telephone que lengths and taking appropriate action to reduce delays.
- Providing extra staff capacity – to ensure that calls are answered in a timely manner.
- Employing additional GP capacity from the end of April.
- Encouraging patients to register for on-line services, enabling patients to book appointments on line, order repeat medication on line and view coded patient records including test results online.
All efforts will continue to be made to ensure that the quality of service patients receive will be of the highest standard. We would ask you to bear with us whilst we complete the work that is needed to iron out the remaining teething problems.
We thank you for your patience and understanding at this time.
More generally, the practice is always keen to receive feedback and comments on how services could be improved. Should you wish to provide thoughts/suggestions, please either submit on the online form or post into the practice suggestion box – located on the table in the foyer, alongside the repeat prescriptions box.
THIS IS THE NEW
FOR THE DOCTORS
St Heliers Medical Practice
Northfield Health Centre
15 St Heliers Road, Northfield,
Birmingham B31 1QT
Tel: 0121 478 1850
Fax: 0121 476 0931
The practice operates an appointments system.
The surgery will open at 8.00 a.m.
For an urgent, single issue (not repeat medication, sick notes etc.) that cannot wait, a same day urgent appointment will be offered.
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HOW WE ARE DOING
We are consistently rated highly by our patients.
Our Medical Practice is currently ranking in the top 1/3rd of all practices nationwide.
Visit the NHS GP Patient Survey website
BABY AND IMMUNISATION CLINIC
This is held every Monday morning.
It is based in our Health Education room at the Centre from 8.30am to 12.00pm.
It is attended by Dr Matthews, our Health Visitors and a Practice Nurse.
Dr Matthews sees babies by appointment only, whereas the Health Visitors generally see any babies/infants under the age of 5 years on the Monday morning without an appointment.
A doctor is always available for advice, usually Dr. Woodman.
It is very important that all diabetics have their “diabetic bloods” taken one week before their diabetic appointment.
Patients should book an appointment for an Asthma review with our Practice Nurses.
Appointments only, bookable online or by telephone.
to Full Medicals
All Immunisations Available
Minor Surgery on site
Anxiety, Depression and Stress-related conditions
Advice and Help
You are free to make an appointment with any of the doctorsYou are free to make an appointment with any of the doctors, subject to availability, but we would encourage you to stay with the same doctor for the sake of continuity of your care.
YOUR NAMED GP
Accountable Named GP
All patients registered with St Heliers Medical Practice at Northfield Health Centre have been allocated a named GP.
If you would like to know who your allocated named GP is, please ask a member of staff next time you are visiting the surgery.
Alternatively telephone and ask one of the reception team.
However, this does not mean that you must only see your ‘named GP’, you are able to see your usual GP – the doctor of your choice.
GP Published Net Earnings
GPs working within the NHS services are required to declare the ‘average earnings’ for the financial year.
The average pay for GPs working within the Clinical GP Team of Dr Ross and Partners in the last financial year was £77,995 before tax and NI.
This is for 1 full time GP, 11 part time GPs and 0 locum GPs, who have worked in the practice for more than 6 months.
Members meet with the doctors and nurses to discuss current issues within the practice and health centre. This is usually well attended, and occurs several times a year.
We are always looking for new ideas and new members.
Agenda items are added by both parties. The aim is to streamline the smooth running of the practice and improve the service we give to you.
Any proposed changes can be discussed and jointly approved, problems aired and resolutions sought collectively.